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日本語

 

1Is it an episode winning through up to an impression by omotenasi most?


Episode of a guest who visited to a park.

Guest forgot something and looking for this while I talked lonely guest.
The guest felt responsibility that has spoiled time of the family.
But I encouraged them. A little time, one of the families found a forgot something and come here。So, guest become the smile.
I gave thanks at parting. Later date, I got from a guest.
The letter said that I cheered up oneself who became the panic hard and I was able to reconfirm that I believed a family and I was able to spend happy time with family.
I was glad to read it, and I felt fewer happiness.

2What is the failure episode of the omotenasi？
Difference between custom and habit.
I worked carefully at the start,but I am careless that I am nod.
I always pay attention to accents, to confirm safety and the latest information.
I was custom and have done a bad show.
(I was bothered by child, photo out of focus,I ended up making guest wait and miss information)

3What is it to be careful when I offer hospitality?
Selected in body language

Distance sense （match the basics with guest, should be able to reduce the distance between）
Word of the beginning (greeting that guest can return)
Post (It is coercive that I stand in front of guest, open the front with each bodies as eight characters.)
Way of hearing (do not cross an arm)
Do not take out an arm in front of guest (When I show direction, I use the outside arm)
When I borrow a thing from a guest, I ask well. (For example map)
Smile
Line of sight

4What is it to be the most difficult when I offer omotenasi？
Sense of distance
Language (It is easy that reached together to guide a foreigner)
Method to tell the place (precise, exact, peculiarity and concision)
The attitude one has toward something (perfume it by a neutral viewpoint)

5What is the method to ascertain a timing to need hospitality?
Look about with a camera (Shall I take a photograph?)
Look about with a map (where would you like to go?
Child stroll alone (Who are you looking for?)
Eye contact (Is everything alright?)

 

6What is the omotenasi that you think about?
Omotenasi≠service omotenasi≠ministry
Do not go overboard. You can be alone, I let you do that want to do it. (Not restriction, respect)

As if casually
It is important that I do not spetial thing in front of guest, I do warm consideration casually.
As a resalt,I am happy becauseguest was glad.
Omotensi is not excessve service and demand result.
It is important that to feeel sympathy for the cirumstances of guest.

Omotenasi is create an opportunity
I call out a troubled person and want to help person.
I heardthe story of the guest,So I help you to come tuue.
If a guest feels unesy,I snuggle up.
It is important that guest feels good.
I have you think that it was good and happy and securiyy.
For that,I have only to give an opportunity.

Safe and secure are the most important thing.

I get rid of invisible anxiety that own crisis, personal crisis, action in the unknown lend and language barrier.The method is interaction and geniality.
Guest feels that I can live in peace in the place.
So,guest likes this place and want to come again.