copyright © 2015 Heart of Hospitality All Rights Reserved.
1Is it an episode winning through up to an impression by omotenasi most?
It was boarded the couple who was awfully depressed by the flight of domestic airline.
Students was around the couple.so I guided a quiet seat.
The couple grasped hand each other all the time and sometimes shed tears.
Finally I remember that I called Please be carefully.
Thereafter I had the latter for thanks.It was litten that the contents went to meet a late my son in starting for the new post.
It is limited that I can do it in short time and small space but I remember that it was written letter which was glad of the contents of the letter.
On the other hand,Itook the photograph with a sudent and I talked with them.
It is impossibility that all the visitors getting on satisfy with various ccircumstances.
But It was this flight that intended to value onse-in-a-lifetime chance.
2What is the failure episode of the omotenasi？
I made many mistakes. For example When I returned the jacket,the passengger got angry by mistakes and I have spilled juice.
But I had you permit because I apologized with ture heart.
By the way,I forget have been asked for a magazine to a passengger.
Then it was asked you by a passengger「How tall are you?」
「I am 168cm」
「Wow big size!That`s wrong! Shuukanbunshun!」
I was laughed at by passengger.
3What is it to be careful when I offer hospitality?
I think that an appearance, language,a feeling of cleeanliness are minimum manners,
and omotenasi is on this top.
Power to feel what a passengger expects.
Smile.Ability to see the whole.It is very important that I put maself in the passengger`s
shoes,and to think.But I must not see around to give only the passengger special treament,so I think that I must grasp the whole.That is largeness.
In addition,I must not demand the reward of the thanks from a passengger.
I have experience,I want you to happy,but put the cart before the horsea, so not sincere omotenasi.
4What is it to be the most difficult when I offer omotenasi？
It is cultivated by experience. For example how to pause and become unnoticed.
But,I can not be described with one word.
5What is the omotenasi that you think about?I flew with the goal of the person getting off with a smail and pleasantly when I said
goodbay to a passengger.
International airline has a long time,so I have recovery a lot of chances.
But domestic airline is difficult.
So,first impression is inportant.At first it is a smile.And true heartedness.
Sometimes I think that store attendant is a very wonderful peple,but I think that high-end restaurateur is bad.
